For more on Einstein Automate, check out this press release, blog post, and tune in to the Dreamforce To You keynote. As of now it is not clear all sources feed into News, related article https://help.salesforce.com We would like to have ability to select (add / remove) news source for News component in lightning. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual. News of the overdue Salesforce CDP release was delivered along with a new business unit called Digital 360, which includes the Marketing Cloud and Commerce Cloud. Salesforce has entered into a definitive agreement to acquire Slack for around $27bn. The feature suite enables AI modeling to forecast contact center staffing needs. As with most Salesforce features, we can expect for the functionality of this feature to be increased and the limitations decreased in future releases. If you use the Salesforce suite of tools, there are certain features that you would find extra helpful even if you don’t use all of them regularly. That requires smart automation. Whilst the feature is very good, Salesforce is used in many countries not just the USA. This means you should focus on testing any new features that impact the end-user experience, such as changes to the user interface, and any custom code you have built yourself. For example, “As a salesperson, I use my own list views to stay on top of upcoming deals or tasks. Salesforce Consultants Uk. This page presents the main new features of each release. Ähnlich wie ein Soziales Netzwerk wie Facebook liefert auch Chatter einen Newsfeed mit den relevantesten Infos. What used to be a prolonged transformation is now an urgent imperative. In addition, Service Cloud allows agents to respond from the case itself while the customer responds from his/her email client. Salesforce hits it out of the park when it comes to offering a feature-rich CRM that can be scaled to suit businesses of any size, but customer service is, without a doubt, its weakness. “For the first time, instead of talking to different silos across the organization, your customer will have a unified experience and view you as a holistic company,” he says. General Information. Institutions around the world are re-engaging alumni networks, supporting student advising in new … Salesforce Ben is the leading site for Salesforce professionals who want to stay up to date on news, features, and get certified. 1. Coveo for Salesforce updates are regularly made available to offer new and improved features. Functional cookies enhance functions, performance, and services on the website. Salesforce on Tuesday said it would acquire Slack for $27.7 billion in cash and stock. What used to be a prolonged transformation is now an urgent imperative. My favorite Salesforce features from Spring ’20 are listed below. He relates this holistic approach to the human body: Salesforce is the brain, the applications are organs, and MuleSoft Composer for Salesforce is the central nervous system that builds a common language for the organs to communicate and orchestrates automations across the entire body. “The irony of it all is that we’re using incredible technology to help people be more human.”. New features for faster selling. You can review the detailed product release notes. Continue Your CPQ Journey ~10 mins. As of March 2020, our low-code approach has helped Salesforce customers automate more than 325 billion processes, an increase of 25% YoY. The latest round of tools includes digital workspaces, line management for occupancy-limited stores and businesses and broadcast tools for … Salesforce’s global customer base grows to 72,000 customers. Feature Stories. All of us have had panic attacks when we have needed to view data and no laptops have been available at our disposal. Coveo for Salesforce application updates are made available from the AppExchange. “That’s powerful.”. Salesforce Anywhere (Beta) Salesforce Anywhere allows us to collaborate with other users on records and get real-time updates. The feature is nothing short of revolutionary in that it allows you to stay up-to-date on developments to your business accounts when you’re on the road. Take ‘Chatter’, for instance. Three times per year. Cool Feature #3: Salesforce in mobile devices For those of you who are always on the move, Salesforce is now available for your mobile devices, too! Salesforce Service Cloud features come with auto-response capability for cases, making it easy to send a case creation confirmation email to the customer. Share this article... Every time the Salesforce release notes are published, I get straight to reading them because I know that there will be updates to Salesforce Flows. 6 years ago by Ben McCarthy Misc. Reply. The higher education community is coming together like never before to support students, families, faculty and staff during this unprecedented time. Salesforce conducted a Global study to understand perceptions on the post-COVID future of work. Salesforce Chatter als Soziales Intranet mit News-Feed. Salesforce has announced its plans to acquire workplace chat app, Slack, for an estimated $27.7 Billion. Salesforce Ben is the leading site for Salesforce professionals who want to stay up to date on news, features, and get certified. The feature was built on technology from Salesforce's $213 million acquisition of location-based intelligence technology vendor MapAnything in 2019. Set the scene, highlight how the feature solves a specific pain point. This new-age feature allows you to make updates to Salesforce like creating and updating records, all with your voice! I have found that UK Companies or organisations, especially smaller or public sector related organisations get no exposere in the US. Show how a new feature can help end users in their day to day with a brief demo. For the first time, instead of talking to different silos across the organization, your customer will have a unified experience and view you as a holistic company. This virtual event is designed to inspire you - as part of our partner ecosystem - to continue growing together with Salesforce, while driving customer success. Salesforce plans to move more deeply into the contact center with Service Cloud Workforce Engagement, a bundle of new features currently in pilot. Add to Favorites. Keeping up to date about all the new features in each release is not easy. You might not use ‘Chatter’ on a daily basis, but it is there for you whenever you need it - and at no extra cost! tags ~40 mins. Salesforce Ben is the leading site for Salesforce professionals who want to stay up to date on news, features, and get certified. Ongoing. It can also embed modules into agent dashboards to train them on providing service on different channels. The new features are aimed at helping Salesforce users build forms and pages that are event-driven and change in real time. “COVID has forced this digital imperative on our customers — on all of us — record time,” says John Kucera, SVP of Product Management at Salesforce. “Companies have had to drastically automate and transform their […] To make rapid progress towards their digital transformation goals, they need to increase employee speed of work to keep customers happy. Salesforce CPQ Features. Sign up to get news alerts, behind-the-scenes insights, and research from Salesforce News & Insights. According to an announcement made yesterday, the deal will allow the combination of customer relationship management with enterprise communications and “create the operating system for the new way to work, uniquely enabling companies to grow and succeed in the all-digital world.” Using Anypoint Platform, we can easily integrate with new internal and external applications and create new digital capabilities that deliver personalized experiences.” Automation is most successful when it empowers humans to do their best work — work that is inspiring, strategic, and most valuable to their jobs, like building relationships and connecting with customers, and helping them feel valued. Salesforce Lightning New Features and Updates How to Create a Workflow in Salesforce How to Set up Validation Rule in Salesforce. “Automation gives people the bandwidth and breathing room to do more interesting, more inspiring, and more valuable work that moves the business forward such as building customer relationships or making hard decisions on what to do next.”. This is your Daily Crunch for December 4, 2020. To accommodate our global audience, we will be offering two broadcasts: Thursday, September 24 at 9 am PDT / 5 pm BST (for AMER and EMEA) and Friday, September 25 at 1 pm AEST (for APAC) . Clone Objects with Related Records. New features include dynamic optimization of field service schedules, AI-driven recommendations for parts and equipment, and automated messaging to let customers know when technicians will arrive. With each prioritization cycle, we make the big announcement about each feature; when the next cycle swings around, we add the winning ideas to this most popular roadmap overview (after all, the cycles are pretty rapid!) “This is a stellar exit strategy for Slack,” said Kate Leggett, an analyst at Forrester Research. Sort. I have found that UK Companies or organisations, especially smaller or public sector related organisations get no exposere in the US. “We’re creating the new standard for experience,” says Solis. At Salesforce, automation is in our DNA. The goal for Snowflake is to make it easier to move data onto its platform and query it across sources including investor Salesforce. Various trademarks held by their respective owners. Describe when Salesforce releases new features and enhancements. Chatter verknüpft Sie und Ihr Team mit Personen und Informationen in Ihrem Unternehmen. , making it easy to send a case creation confirmation email to customer... 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